30 DAYS NO HASSLES
RETURNS
At LightingandFanPros, we want you to
be 100% satisfied with your purchase. Our sincere goal is to provide an
enjoyable shopping experience that encourages you to shop with us for years to
come.
On the occasion that you receive a product that you just don't like or that
doesn't match your décor, our experienced customer service staff is just a
phone call away and can assist you with a Return Goods Authorization (RGA).
If you would like to return an item
that has not been altered or installed and is in its original packaging, you
may return the product within 30 days of receipt with Return Goods
Authorization (RGA). If your return that
was part of our free shipping promotion, the initial shipping costs will be
deducted from the refund. Any additional fees for shipping internationally,
shipping to HI or AK, or any minimum order fees are also all non-refundable.
Customers who place orders online are
responsible for the accuracy of their product selection and information
entered. Customers who place orders by phone or chat must review their receipt
for accuracy within 24 hours.
Restocking Fees
Some manufacturers charge a restocking fee. If you return an item with a
restocking fee, it will be deducted from the refund. If the item was part of our free shipping
promotion, our initial shipping costs will be deducted from the refund as well.
For more information on Return Goods Authorization (RGA) call
1-866-301-3267.
This policy is subject to change without
notice.
Email us with
questions